Taking the Next Step

Dear Friends, We were on a recent vacation on some pretty tough, really rewarding (and did I mention hard?) hikes in places we had not been before. On one hike we were to go in a few miles on a non-maintained trail to experience, as our guidebook said, an “incredible!” view and hike back out. The hike turned out to …

The Not-So-Joyous Season

Dear Friends, When my son was born, he wasn’t fully breathing. He did not respond; he was limp and not the right color. I think he was close to a zero on the Apgar, a test that indicates a newborn’s viability. Immediately upon seeing this, our doctor called for him to be transported to a large hospital that had a …

They Are Always Right

Dear Friends, We cannot judge other people on if their feelings are right or wrong; they just are. The most powerful thing we can do is to acknowledge what they’re feeling, look at our own discomfort, and be with it. We cannot know the day another person has just experienced unless we take the time to ask them, and—even more …

How to Be Successful

Dear Friends, If you want to be successful—truly successful—the most important thing is to fully believe that you need to learn. And, this will never end. You need to ask questions, be in doubt, be humble in your ability, be curious on how to be better, learn from others, help those who you admire in exchange for gaining experience and …

Grateful

Dear Friends, A couple of weeks ago we held our leadership training camp for General Managers. It was an amazing week in which the participants worked on, well, leadership—leadership as a way of being—not a title, degree or the GM’s number of direct reports. When held in this context, leadership is measured by one’s ability and willingness to create a …

The Most Critical One

Dear Friends, The core, the heart, the foundation of companies is found at the bottom of the organizational chart.  These are the people who have the highest interaction with customers, the strongest influence on a company’s reputation, and very little ability to influence strategy. And, they’re our only method of implementing any strategy we contrive. Most people at work want …

There’s Always a Path

Dear Friends, We have problems, obstacles, and painful situations we just wish weren’t so. However, there’s one very undeniable truth: We cannot undo what has occurred, what is presented to us, and that which we want to resist.  But what if, in this very moment, we decided to look and act upon our problems in a completely different way? Everyone …

The Danger in Thinking You Do Not Matter

Dear Friends, Perhaps the worst things happen when we individually act as if we do not matter. We play small when we imagine someone else will take care of things—that they have more intellect, power or influence—causing us to succumb to inaction. By pretending we each don’t matter, we tell those around us and those who depend on us that we …

Apologies That Work

Dear Friends, You’ve made a mistake, done something wrong—or perhaps you haven’t, but it’s believed you have. What to do? First, seek to understand. The very best thing to do immediately—even when you feel it’s nearly impossible to do this—is to understand. Understand what it is that you’ve done that’s causing upset, regardless of any reason, excuse or inaccuracy you …

Creating the Universe, One Person at a Time

Dear Friends, What would happen, if we:  … Asked a hard question every time we went to a meeting?  … Assumed that it’s possible that those who care about us, that those we have in our lives, that those to whom we may be related, that those who work with us—may very well have goodwill towards us?  … Went first: …